At SimpleTalk, LLC, along with our affiliates (“SimpleTalk”, “we”, “us”), we prioritize your privacy and are dedicated to protecting the information you share with us. This document outlines how we handle the Personal Information collected through our website, applications, and services (referred to collectively as “Services”). It does not extend to the content processed on behalf of our API customers, which is covered by separate agreements.
1. Introduction
- We gather Personal Information about you in the following ways:
- Directly from You: When you create an account, use our Services, or communicate with us, we collect:
- Account Information: Your name, contact details, account credentials, payment information, and transaction history.
- Content: Personal Information in your inputs, uploads, or feedback to our Services.
- Communication Information: If you contact us, we collect your name, contact details, and message contents.
- Social Media Information: Interacting with our social media accounts may result in us collecting your contact details. The social media platforms may also provide us with aggregated user interaction data.
Automatically Collected Information: As you navigate and interact with our Services, we collect:
- Log Information: This includes data automatically transmitted by your browser or device when interacting with our Services. It captures details such as your IP address, browser specifications, the timing of your activities, and your engagement with our platform.
- Interaction Data: Our system passively gathers details about your engagement with our Services, noting the content you interact with, functionalities utilized, actions performed, along with your time zone, geographic location, session times, browser and device specifics, including the type of hardware and internet connection used.
- Device Details: We collect information about your device, including its name, operating system, unique device identifiers, and the browser in use. The scope of collected data may vary based on your device’s configuration.
- Cookies Usage: Cookies, small data files sent to your browser from websites you visit, are employed to enhance functionality, manage our Services, and refine your user experience. You have the option to adjust your browser settings to accept all cookies, reject them, or to be notified about cookie requests, allowing you to decide on acceptance individually. Opting out of cookies might limit your access to certain functionalities or affect the performance of our website. For comprehensive insights on cookies, we recommend visiting All About Cookies.
- Analytics Services: To understand and improve user experience, we utilize various analytics tools that employ cookies to analyze how our Services are used. These tools assist us in identifying user preferences and improving service delivery.
2. Use of Personal Information
We use your Personal Information to:
- Deliver and improve our Services.
- Communicate with you about updates and offerings.
- Conduct research and prevent fraud.
- Comply with legal obligations and protect our rights.
3. Disclosure of Personal Information
We may share your Personal Information with:
- Service Providers: We share your data with third-party service providers solely to support our business operations and service delivery. These service providers are only permitted to process your data to the extent necessary to provide or improve the functionality of our Services. We do not transfer Google user data to third parties for any other purpose.
- During Business Transfers: If we undergo a merger, acquisition, or other business transition, your Personal Information may be transferred as part of that process. In such cases, the recipient of the information will be required to protect your Personal Information in a manner consistent with this Privacy Policy.
- For Legal Reasons: We may disclose your Personal Information when required by law, to protect our legal rights, or to ensure the safety of our users and the public. Such disclosures will only be made in accordance with applicable legal standards and requirements.
4. Your Rights
Depending on location, individuals may have certain statutory rights in relation to their Personal Information. For example, you may have the right to:
- Access your Personal Information and information relating to how it is processed.
- Delete your Personal Information from our records.
- Rectify or update your Personal Information.
- Transfer your Personal Information to a third party (right to data portability).
- Restrict how we process your Personal Information.
- Withdraw your consent—where we rely on consent as the legal basis for processing at any time.
- Object to how we process your Personal Information.
You can exercise these rights by contacting us at support@simpletalk.ai
5. Children’s Privacy
Our Services do not target children under 13. We do not knowingly collect information from children under this age. We will investigate any notification and if appropriate, delete the Personal Information from our systems. If you are 13 or older, but under 18, you must have permission from your parent or guardian to use our Services.
6. Third-Party Websites
Our Service may link to external sites not governed by this Privacy Policy. We recommend reviewing their privacy policies independently.
7. Security and Retention
We employ measures to protect your Personal Information but cannot guarantee absolute security. We retain your data as necessary for service provision and compliance with legal obligations.
8. International Users
Your Personal Information may be processed and stored in the United States and other jurisdictions, under the legal bases outlined for our international operations.
9. Policy Updates
We may periodically update this Privacy Policy. Changes will be posted on our website, along with the effective date.
10. Contact Us
For any questions or concerns regarding this policy, please reach out to our support team at support@simpletalk.ai
Consent to Communication
- Scope of Consent: By providing your personal information, including your name, telephone number, and email address, you consent to SimpleTalk LLC, its subsidiaries, and affiliates contacting you through various communication methods, such as emails, phone calls, text messages, and postal mail, for purposes related to providing or improving our Services. We will not use or share Google user data for marketing or advertising purposes unless it is directly related to enhancing your experience with our Services.
- Automated Calls and Messages: You acknowledge that by consenting, you agree to receive autodialed and prerecorded messages or calls delivered via automated technology to the phone number you provided. We will obtain separate, express consent for telemarketing calls as required by law.
- Third-Party Communication: We do not share Google user data with third parties for any reason other than to provide or improve the functionality of our Services. Any sharing of your personal information with third parties will be in strict accordance with this Privacy Policy and applicable data protection laws, and such third parties will be required to use your information only for the specified purposes.
- Voluntary Nature of Consent: Providing your consent is completely voluntary. You have the right to withdraw your consent at any time. To withdraw your consent, please follow the opt-out instructions provided in our communications or contact our customer service.
Data Protection and Privacy
- Use of Information: We use the information you provide to tailor our communication with you, improving your experience with our products and services. We also use your information for internal analytics, market research, and compliance with legal obligations.
- Sharing and Disclosure: We do not sell your personal data. We only share your data with trusted third parties who adhere to our data protection standards or when required by law. Our third-party partners are obligated to protect your information and are prohibited from using your data for purposes other than those specified by SimpleTalk LLC.
- Data Security: We implement appropriate technical and organizational measures to protect Google user data from unauthorized access, alteration, or destruction. This includes the use of encryption to secure your information. We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. Once the data retention period expires, we will delete or destroy your data securely.
- Rights of Individuals: You have rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your data. You also have the right to object to processing and the right to data portability. To exercise these rights, please contact us.
